Terms of Service

Using Pathvilo

You must have authority to connect the Shopify shop and provide accurate account information. You are responsible for choosing appropriate monitoring targets, reviewing alerts, and maintaining secure access to your Shopify and Pathvilo accounts.

You may not misuse the service, interfere with its operation, probe systems without permission, evade limits, or use Pathvilo to monitor a storefront you are not authorized to manage.

Monitoring limits

Pathvilo reports observations made at particular times. A passing check does not guarantee that every customer, device, market, payment method, or later visit will succeed. Challenges, rate limits, storefront changes, and third-party outages may cause blocked or inconclusive results.

You remain responsible for operating your storefront and responding to incidents. Pathvilo does not place customer orders or process payments.

Plans and third-party services

Plan features, usage limits, trial terms, and prices shown during subscription approval form part of these terms. Shopify may process app charges under its own terms. Shopify and other third-party services remain governed by their respective agreements.

You may cancel a paid plan from the Shopify-hosted app pricing page. Cancellation and billing changes take effect as shown by Shopify. Submit refund requests through the Pathvilo support page; any refund or billing adjustment depends on Shopify’s billing rules and the mechanisms available for the charge. Pathvilo does not guarantee a refund.

Availability and changes

We may update, suspend, or discontinue parts of the service to maintain security, reliability, or legal compliance. We will provide reasonable notice of material changes when practical.

Intellectual property

Pathvilo and its software, branding, and documentation are protected by intellectual property laws. You retain ownership of information you provide and grant us the limited rights needed to operate the service.

Disclaimers and liability

The service is provided on an “as is” and “as available” basis to the extent permitted by law. We do not promise uninterrupted or error-free operation. To the extent permitted by law, Pathvilo is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the service.

Termination and contact

You may stop using Pathvilo and uninstall the app at any time. We may suspend access for material breach, security risk, or legal necessity. Questions about these terms can be submitted through the support page.