Pathvilo

Merchant support

How can we help?

Send us the details below and we will help diagnose installation, monitoring, alert, or billing questions.

Email support

[email protected]

Include your *.myshopify.com shop domain, the affected monitor name, the approximate time of the issue, and any run or incident ID shown in Pathvilo.

Before you send a request

  • Check whether the result is Failed, Blocked, or Inconclusive; each has a different meaning.
  • Confirm the selected product variant is still published and available to the Online Store.
  • Never send passwords, Shopify access tokens, payment details, or customer information.

Privacy and legal

Privacy requests may be sent to the same address. Please read our Privacy Policy and Terms of Service for more information.